The desk

Chat at any hour, email for account matters, private channels for VIPs. Choose the quickest way in.

Before you write

Write from the email address your account was opened with and we can find you in seconds. That address is the one the system recognises for KYC documents, self-exclusion and closure requests.

• Add your account email and a short note on the question.
• If a withdrawal is coming, finish KYC beforehand; accounts waiting for verification are handled later.
• Requests are reviewed within 2 business days; after approval, the timing follows your payment method.

Requests that we take only from your registered email

• Self-exclusion: it starts within 24 hours and lasts at least 6 months.
• A cooling-off pause of 7 days.
• Permanent closure of the account.
• Password recovery: the reset link on the login page is sent to your registered email.

VIP status match

VIP elsewhere? Send live chat or support@lucky-boom1.nl a screenshot of your status and we will match it, so your history need not be laid again.