Overview / Key Facts
| Aspect | Details |
|---|---|
| Theme | Endless gaming universe with cheerful green star mascot |
| Game Library | 6,500+ games from 60+ providers |
| Core Offerings | Slots, live casino, jackpot games |
| Launch Status | Set to launch soon |
| Welcome Package | Up to 200% across first three deposits + 200 free spins |
| Loyalty Program | LuckyBoom Rewards with five tiers |
Login / Account Access
Login uses email and password. Forgot password flow: click "Forgot password?" on the login page and enter email to receive a reset link. Two-factor authentication is not yet available at launch. Automatic logout after inactivity. Account dashboard provides overview of cashier, active bonuses and play history. Cashier manages deposits and withdrawals. Bonus section allows viewing and activating offers. 24/7 support via live chat and email for login issues.
Loyalty / VIP Program
LuckyBoom Rewards features automatic assignment to five tiers based on play activity. Stardust is earned through deposits (5%) and wagering (1%), redeemable in the shop for bonuses, free spins and cashback. Tiers: Nova (level 1, automatic upon registration, 5% daily cashback, standard withdrawal limit, live chat support); Comet (level 2, 7% daily cashback, increased limit, personalized offers); Meteor (level 3, 10% daily cashback, increased limit, personal account manager); Supernova (level 4, 12% daily cashback, high limit, exclusive promotions and faster payouts); Galaxy (level 5, invitation only, 15% daily cashback, unlimited limit, VIP manager, exclusive events and highest limits).
Security & License
All data transfer uses SSL/TLS encryption. Games from 60+ audited software providers with certified random number generators and demo mode available. Password protection and KYC verification protect accounts. Privacy policy available on the website at launch. No public licence information available yet; players advised to verify before creating an account. Operator, registration country and licence details TBD.
Payment Methods
| Method | Min Deposit | Max Deposit | Deposit Time | Withdraw Time | Fee |
|---|---|---|---|---|---|
| iDEAL | €10 | €2,000 | Instant | Not available | None |
| Visa | €10 | €2,000 | Instant | TBD | None |
| MasterCard | €10 | €2,000 | Instant | TBD | None |
| Bank transfer | €10 | €5,000 | 1–3 business days | TBD | None |
| Skrill | €10 | €5,000 | Instant | TBD | None |
| Neteller | €10 | €5,000 | Instant | TBD | None |
| Paysafecard | €10 | €1,000 | Instant | Not available | None |
| Bitcoin (BTC) | 20 EUR eq. | 10,000 EUR eq. | TBD | TBD | TBD |
| Ethereum (ETH) | 20 EUR eq. | 10,000 EUR eq. | TBD | TBD | TBD |
| USDT | 20 EUR eq. | 10,000 EUR eq. | TBD | TBD | TBD |
| Litecoin (LTC) | 20 EUR eq. | 10,000 EUR eq. | TBD | TBD | TBD |
Bonuses & Promotions
| Title | Amount | Min Deposit | Wagering | Games |
|---|---|---|---|---|
| Welcome Package | Up to 200% across first 3 deposits + 200 Free Spins | €20 | 35x bonus, 40x free spins | Slots |
| Weekend Reload | 50% up to €200 | €20 | 30x | Slots |
| Daily Cashback | Up to 10% cashback, max. €200 | N/A | 1x | All games |
Welcome package follows standard market approach. LuckyBoom Rewards program with five tiers planned where players collect Stardust.
Customer Support Channels
Channels: live chat (Dutch and more languages, 24/7, fastest for general questions), email (support@luckyboom.com, Dutch and more, 24/7, for detailed questions), help centre / FAQ (Dutch, always available, covers bonuses, payments, technical issues, account & verification). Response time: live chat usually instant, email TBD. Languages: Dutch, English, German, French, Spanish, Finnish, Norwegian, Polish, Greek.
KYC / Verification Steps
- Proof of identity (Passport, ID card or Driving licence)
- Proof of address (Bank statement or Utility bill no older than 3 months)
- Proof of payment (Photo of payment card or E-wallet screenshot)
Registration Steps
- Bonus selection: choose welcome bonus or continue without one (promo code optional)
- Location & currency: select country and preferred currency
- Account details: enter email address and secure password
- Confirmation: accept terms and confirm age (18+)
Ongoing Promotions
LuckyBoom launches soon with generous welcome package, daily cashback, and star-themed rewards program where players collect Stardust and redeem for bonuses and free spins. Offers include Welcome Package (up to 200% across 3 deposits + 200 free spins, min. €20 per deposit, 35x/40x wagering), Weekend Reload (50% up to €200 every weekend, 30x wagering), Daily Cashback (up to 10% cashback, max. €200, from VIP tier Comet).
Mobile Experience
No separate LuckyBoom app for Android or iOS yet. Instant play via fully optimised mobile browser website for smartphones and tablets offering full functionality. Desktop browser provides full website with all features, games and account management. Mobile website is responsive and optimised for all common devices.
Responsible Gambling
Tools: self-exclusion via email to support@luckyboom.com, deposit limits, links to support organisations. Self-service available. Age verification: minimum 18, confirmed at registration and via KYC. Helpline: Loket Kansspel 0900 - 20 23 202. Support sites: Loket Kansspel (https://www.loketkansspel.nl), Kansspelautoriteit (KSA) (https://www.kansspelautoriteit.nl), Jellinek Preventie (https://www.jellinek.nl), GamCare (https://www.gamcare.org.uk), Gambling Therapy (https://www.gamblingtherapy.org).
LuckyBoom — Provider
